Dell blatantly lied to me for 3 weeks. I cancelled the order, but there was no way I was gonna trust Dell with rebooking the order. They lied to me every step of the way; they could not be trusted for anything after that. MAYBE they would fulfill the order properly the next time, but how could I trust them? There was ZERO offer for compensation for lost time and to add insult to injury, the sales consultant I spoke with said she'd make sure the rebooking price stayed the same, as though she was doing me some kind of favor by NOT charging me more! I'm currently in the process of filing a complaint with the better business bureau.
Dell stole 3 weeks of my time waiting for them to do what they said they would do. Now I've ordered through HIDevolution; they are a little more expensive but they have a much better reputation AND they offer delidding and other services which Dell does not. MAYBE Dell will fulfill your order properly, but don't trust them. Check around online and you will see they are notorious for this kind of behavior. I thought I would be the exception, but I was very much mistaken. They will lie straight to your face and offer as many apologies as it takes to make you give up. If you want a custom laptop, do not go with Dell.